Terms & Conditions

South Island Tours NZ take all practicable steps to identify and minimize potential dangers. However, we are visiting premises that may have their own hazards beyond our control.

We reserve the right to withdraw any person who in our opinion is likely to endanger themselves or others.

LIABILITY CLAUSE: To the extent permitted by law, all our liability for damage to your property, disruption to travel plans, or mental injury is excluded. This exclusion is subject to any rights or remedies you may have under the Consumer Guarantees Act 1993.

TOUR ROUTE: While all effort is made to keep to the advertised itinerary due to natural and environmental factors this may not always be possible as these are situations beyond our control.

Payments

On confirming your tour, a deposit is required to secure your place.

Deposits can be paid directly or by credit card.

Final payment is due a month before your tour commences.

If a credit card is used for your final payment, a 2.5%. surcharge applies.

Cancellations

Deposits are non-refundable but can be transferred to another tour. Final payment is due one month prior to your tour commencement. For cancellations received after final payment has been made there will be no refund. We understand that cancellations can occur due to illness or unexpected events therefore we recommend that you take out comprehensive travel insurance. Itinerary, pricing and all terms and conditions are subject to change without notice.

Covid 19 Policy

In the event of a Covid 19 lockdown happening to disrupt your tour.

You can choose to have a refund for the monies already paid for your tour, less a booking fee of $100 per person for administration expenses.

Or hold over your tour and monies paid for another tour date either this season (depending on availability) or next season.

For Bookings Related to Our 4WD Tours

Understanding the Risks of 4WDing

If you are joining us on a 4WD tour then as part of your booking form, you will be required to sign a document saying:

That you understand that this activity could involve risks and potential hazards. The risks and hazards include but are not limited to rolling off a steep track, hitting obstacles (such as trees, rocks, or other vehicles) or being hit by another vehicle.
That you are aware that participating in the 4WD Tag-along Tour offered by South Island Tours NZ Limited could be hazardous if you not using care, control, and responsibility. Acknowledging that these risks could result in injury (physical or mental).
That you agree to drive with care, and obey the rules set out by South Island Tours NZ Limited and instructions always given by the guide.
That you accept that if you do not adhere to the instructions and rules, or act dangerously, recklessly or in a way that might endanger yourself or others, South Island Tours NZ Limited may remove you from the activity. If this occurs, you acknowledge you will not receive a refund.

For Bookings Related to our Small Group Tours

Health, Fitness Requirements

Payment of the deposit by the client(s) to South Island Tours NZ Ltd acts as a warranty that the client(s) is/are reasonably healthy and/or fit to participate in the tour and the client(s) indemnifies South Island Tours NZ Ltd from all actions, claims and demands arising out of any want of health and fitness. For Health, Safety and Wellbeing reasons we are not able to cater for walking frames, mobility scooters, wheelchairs or crutches on our tours.

Weight Limit for Scenic Flights

Please note that due to aviation regulations here in New Zealand there is a per person weight limited of 120kg (264 pounds). You must be able to safely enter and leave the aircraft without assistance under the judgement of the pilot of the day. If this is an issue for you, please let us know well in advance.

Boat Access

For Stewart Island, Ulva Island experience, can you step down into a small boat and up onto the jetty, roughly the same height as the floor to seat of a chair? If this is an issue for you, please let us know and we will adjust your tour price accordingly.

Walking in the Dark

Kiwi Spotting on Stewart Island, can you walk for up to two hours unassisted in the dark with no seating available? If this is an issue for you, please let us know and we will adjust your tour price accordingly.

For Cycle Tours Terms and Conditions

I/We understand and accept all risks involved in cycling and take full responsibility for our own safety.
I/We agree that any compensation for reckless damage or loss (theft) of any hire equipment will be paid in full to South Island Tours NZ.
I/We understand that South Island Tours NZ do not condone or encourage excessive use of alcohol whilst cycling
I/We understand and will adhere to the biking code of conduct: Stick to purpose-built tracks, comply with all traffic laws and ride with caution – keep left and signal where possible / Do not attempt tricks or jumps on bikes.
I acknowledge and agree that by its very nature cycling has inherent risks and that I accept the increased dangers and risks associated with my participation in the activity that may lead to my injury, death or property loss and release South Island Tours NZ of its liabilities to the extent permitted by law.

South Island Tours NZ take all practicable steps to identify and minimize potential dangers. However, we are visiting premises that may have their own hazards beyond our control.

We reserve the right to withdraw any person who in our opinion is likely to endanger themselves or others.

TOUR ROUTE: While all effort is made to keep to the advertised itinerary due to natural and environmental factors this may not always be possible as these are situations beyond our control.